Privacy Policy

Privacy Policy

Last updated:29 June 2026

James’ Place Adult Daycare Ltd (“we”, “our”, or “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quote, or use our services.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and the Data (Use and Access) Act 2025.

Our website address is: https://jp-adultdaycare.com

1. Who We Are

  • Business name: James’ Place Adult Daycare Ltd
  • Registered Address: Hatherden School, Hatherden, Andover, SP11 0HT
  • Contact email: hello@jp-adultdaycare.com

James’ Place Adult Daycare Ltd is the Data Controller for the personal information collected through this website and through enquiries made to us

The information we collect depends on the nature of your enquiry and whether you are making an enquiry on behalf of a potential member.

2. Information We Collect

The information we collect depends on the nature of your enquiry and whether you are making an enquiry on behalf of a potential member.

Personal Information

When you contact James’ Place Adult Daycare through our website, by email, telephone or any other communication method, we may collect:

  • Your name and contact details, including email address, telephone number and postal address.
  • The name, age and contact details of the potential member.
  • Information about your enquiry and the services you are interested in.
  • Preferred location, preferred days and times for a visit or assessment.
  • Details of the best method and time to contact you.
  • Information about where the potential member lives where this is relevant to identifying the most suitable James’ Place Adult Daycare location.
  • Details of family members, carers, advocates or other authorised representatives where relevant.
  • Contact details for professionals involved in the individual’s care or support, such as social workers, case managers, schools, colleges or healthcare professionals.
  • Any other information you choose to provide to us.

Special Category Personal Data

As part of assessing whether James’ Place Adult Daycare is able to safely and appropriately support a potential member, we may also collect information that is classed as special category personal data under UK data protection law.

This may include:

  • Information about physical or learning disabilities.
  • Medical conditions, diagnoses and health information.
  • Allergies, dietary requirements and medication-related information where relevant.
  • Mobility needs, including information relating to hoisting, wheelchair use or other accessibility requirements.
  • Personal care requirements and levels of support required.
  • Behavioural support needs, communication methods, sensory needs and other care requirements.
  • Information about previous education, colleges, day services or other care providers.
  • Information about current support arrangements, including staffing ratios where this is relevant to assessing suitability.
  • Information relating to safeguarding or family circumstances where you choose to share this with us and where it is relevant to providing safe and appropriate care.

We only collect this information where it is necessary to assess whether we are able to provide appropriate support, to protect the health, safety and wellbeing of our members, or where you have chosen to provide it to us.

How Long We Keep Your Information

If your enquiry does not result in the individual becoming a member of James’ Place Adult Daycare, we will securely retain the information for up to six months after the enquiry has concluded. This allows us to respond to any follow-up enquiries and maintain an accurate record of our enquiries. After this period, the information will be securely and confidentially deleted or destroyed.

If the individual becomes a member, we will retain their records for seven years after they cease attending James’ Place Adult Daycare. This retention period is required to meet our legal, regulatory and insurance obligations. During this time, all personal and special category information will be stored securely and access will be restricted to authorised members of staff who require the information to carry out their duties.

Website Usage Data

We may also collect technical information through our website and tracking tools, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • How visitors use and interact with our website
  • General browsing behaviour

We do not intentionally collect or request special category data, such as health information, racial or ethnic origin, religious beliefs, or political opinions. Please do not include this type of information when submitting an enquiry unless it is necessary.

3. How We Collect Information

Information may be collected when you:

  • Complete an enquiry form.
  • Contact us by email.
  • Telephone us.
  • Visit one of our locations.
  • Meet with a member of our team.
  • Complete registration paperwork.
  • Speak with us regarding a referral.
  • Provide information through social care professionals, schools or healthcare providers with your knowledge or permission where appropriate.

4. How We Use Your Information

We use your information to:

  • Respond to your enquiries.
  • Arrange visits and assessments.
  • Assess whether James’ Place Adult Daycare can safely meet the individual’s needs.
  • Deliver our services.
  • Communicate with parents, carers and representatives.
  • Liaise with healthcare professionals and local authorities where appropriate.
  • Meet safeguarding responsibilities.
  • Maintain accurate records.
  • Meet legal, regulatory and insurance obligations.
  • Improve our services.

We do not sell your personal information.

5. Our Lawful Basis for Processing

Under UK GDPR we rely on one or more lawful bases for processing your personal information.

These include:

  • Legitimate Interests, for responding to enquiries and assessing suitability.
  • Contract, where we are providing or preparing to provide services.
  • Legal Obligation, where we are required to retain or disclose information by law.
  • Vital Interests, where processing is necessary to protect someone’s life or wellbeing.

Where we process health information or other special category personal data, we do so under Article 9 of UK GDPR because processing is necessary for:

  • Health and social care purposes.
  • Safeguarding vulnerable adults.
  • Meeting legal obligations relating to care provision.

6. Who We Share Information With

We only share personal information where necessary.

This may include:

  • Local authorities.
  • NHS professionals.
  • GPs.
  • Social workers.
  • Care managers.
  • Schools and colleges.
  • Transport providers.
  • Insurance providers where required.
  • Regulatory bodies.
  • Emergency services.
  • Professional advisers.
  • IT service providers who securely host our systems.

We will never sell your personal information to third parties.

7. Keeping Your Information Safe

We take the security of your information seriously.

We have appropriate technical and organisational measures in place to protect personal information against accidental loss, unauthorised access, disclosure or misuse.

Access to personal information is restricted to staff who require it to perform their role.

Staff receive training in confidentiality and data protection.

8. Safeguarding and Information Sharing

James’ Place Adult Daycare has a legal and ethical duty to help safeguard vulnerable adults.

Where appropriate, we may share personal information, including special category personal data, without consent where we are required or permitted to do so by law. This may include circumstances where it is necessary to:

  • Protect the health, safety or wellbeing of a member or another person.
  • Prevent or investigate abuse, neglect or exploitation.
  • Meet our safeguarding responsibilities.
  • Comply with a legal obligation or court order.
  • Work with local authorities, healthcare professionals, emergency services or other agencies involved in an individual’s care or protection.

Any information shared will be limited to what is necessary, proportionate and relevant to the circumstances. We will only disclose information where we have a lawful basis for doing so under UK data protection legislation.

9. How Long We Keep Information

If an enquiry does not result in membership, we securely retain the information for up to six months before confidentially deleting or destroying it.

Where an individual becomes a member of James’ Place Adult Daycare, records are retained securely for seven years after they leave our service in accordance with our legal, regulatory and insurance obligations.

Information is then securely destroyed.

10. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

Where required, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser settings.

A separate Cookie Policy is available on request.

11. Your Rights

Under UK GDPR you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where appropriate.
  • Request restriction of processing.
  • Object to certain types of processing.
  • Request transfer of your information where applicable.
  • Withdraw consent where processing relies upon consent.

Some rights may be limited where we have legal obligations to retain records.

12. Complaints

If you have concerns about how we handle your information, please contact us first so we can try to resolve the issue.

You can raise a data protection complaint by emailing: hello@jp-adultdaycare.com, please include the details of your complaint so we can investigate. You will receive a response within 30-days.

When we receive a data protection complaint, we will:

  • Acknowledge your complaint within 30 days
  • Take appropriate steps to investigate the matter without undue delay
  • Keep you informed where appropriate
  • Tell you the outcome of your complaint

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

ICO website: www.ico.org.uk

Telephone: 0303 123 1113

 

13. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, James’ Place Adult Daycare Ltd is the Data Controller responsible for deciding how your personal information is collected, used and protected.

Registered Office:
Hatherden School, Hatherden, Andover, SP11 0HT

Website: www.jp-adultdaycare.com

Email: hello@jp-adultdaycare.com

Telephone: 0330 320 0660

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or the way we operate.

The latest version will always be available on our website.

Please check this page periodically for updates.